FAQs

Here you will find answers to questions that frequently reach our support.

Internet connection

How does my Internet connection work and what do I have to consider?

Depending on the structural requirements, we provide your residential estate with either network cable (LAN socket) or coaxial cable (TV socket).

network connection / LAN socket:
If you are using a LAN socket, please note that if you have more than one socket port in your apartment, not all of them will be connected to the Internet. If you are unable to establish an Internet connection, please first try another port at the LAN socket.

coaxial connection / TV socket:
If you are using a TV socket, we will provide you with a cable modem in your apartment. Depending on the type of TV socket, the coaxial cable is either connected directly to the socket or to a splitter so that a TV set can be connected in addition to the Internet.

Device configurations:
With both variants, your devices must be configured so that they receive their IP and DNS address automatically (DHCP). Instructions for these settings can be found here in our FAQs. This also applies to your router, which must also be configured for DHCP. Please have a look at the user manual of your router.

Internet connection activation:
If your device is correct configured and connected to the network socket or cable modem, please open the browser (firefox/chrome etc.) of your operating system. You will be redirected to our web portal for activation. If you are not automatically redirected, you can also reach the web portal manually: https://activation.my-wire.de (The URL only works within the dormitory network!) After activation, you can use the Internet without restrictions.

Use of multiple devices:
If you should change the device at our connection, a new activation is necessary. In the case of a connection via a cable modem, it is also necessary to disconnect the cable modem from the power supply for a short time. If you want to operate several devices, we recommend that you use a router. After activation via a router, it is registered with us. All devices connected via this router can then use the Internet without activation. We can recommend the TP-Link Archer C50, which you can order here: https://www.amazon.de/archer-c50

Note: Please handle the connecting cables carefully. Kinking and bending of the connection cables can cause damage, which can result in a failure of the Internet connection.

Last updated on 13. Feb 2019

How do I set up IP and DNS address (DHCP) in Windows 10?

For a trouble-free use of our Internet connection, it is necessary to configure your network adapter to obtain the IP address and DNS server address automatically.

1) To do this, open the settings via the start menu..

Win10 Netzwerkadapter Bild 1

 

2) Select the "Network & Internet" settings.

Win10 Netzwerkadapter Bild 2

 

3) Select the "Change Adapter Options" settings.

Win10 Netzwerkadapter Bild 3

 

4) Now right-click on your Ethernet adapter (LAN port) and select the "Properties" option. Repeat the steps from here for the WiFi adapter (WiFi connection).

Win10 Netzwerkadapter Bild 4

 

5) Click with the left mouse button once on the text "Internet Protocol, Version 4 (TCP/IPv4)" to select it and then on "Properties".

Win10 Netzwerkadapter Bild 5

 

6) Set the options to "Obtain IP address automatically" and "Obtain DNS server address automatically". Confirm this with "OK".

Win10 Netzwerkadapter Bild 6

 

7) Confirm the changes with "OK".

Win10 Netzwerkadapter Bild 7

 

Your LAN adapter is now configured to use the Internet connection. If you want to access our hotspots via a WiFi, please repeat the steps from point 4 for your WiFi adapter.

Note: Be careful not to uncheck the text in the properties window, as this would cause problems with your Internet connection.

Last updated on 13. Feb 2019

How do I set up IP and DNS address (DHCP) in MAC OS?

For a trouble-free use of our Internet connection, it is necessary to configure your network adapter to obtain the IP address and DNS server address automatically.

1) To do this, open System Preferences, which you can find via the Apple menu on your computer.

MacOS Netzwerkadapter Bild 1

 

2) Select the "Network" settings.

MacOS Netzwerkadapter Bild 2

 

3) Select the Ethernet adapter (LAN port) and click "Advanced". Repeat the steps from here for the WiFi adapter (WiFi connection) later.

MacOS Netzwerkadapter Bild 3

Note to the lock icon: This should only be observed for Mac OS versions prior to Mavericks OS X.
If a lock icon is displayed, it is necessary that it is open, otherwise no settings are possible. To open the lock, please click on the lock and enter the login data of your main user account.

 

4) Click on the „TCP/IP“ tab. Then select „DHCP“ for „Configure IPv4“ and „Link-local only“ for „Configure IPv6“.

MacOS Netzwerkadapter Bild 4

 

5) Click on the „DNS“ tab. If you find an entry here that you can select and delete with the minus button, please do so. If the entries are not selectable, they were automatically obtained.

MacOS Netzwerkadapter Bild 5

 

6) Click on the „Proxies“ tab. Here it is important that the check marks for „Web-Proxy (HTTP)“ and „SOCKS-Proxy“ are removed. At best, all proxy settings are disabled.

MacOS Netzwerkadapter Bild 6

 

7) Click on the „Hardware“ tab. If you are using a USB LAN adapter, please set the following settings: Configuration „Manual“; Speed „1000baseT“; Duplex „Full duplex“ MTU „Standard (1500)“; ABV/EAV mode „activated“. Confirm all changes with „OK“.

MacOS Netzwerkadapter Bild 7

 

Your LAN adapter is now ready to use the Internet connection. If you want to access our hotspots via a WiFi, please repeat the steps from point „4“ for your WiFi adapter.

Last updated on 13. Feb 2019

How do I disable my proxy settings in Windows?

For a trouble-free use of our Internet connection, it is necessary to disable the proxy settings on your device. To do this, follow these steps:

1) To do this, press the "Win+R" keys on your keyboard to open the "Run" window. Enter "inetcpl.cpl" and confirm with "OK".

Win10 Proxy deaktivieren Bild 1

 

2) In the "Internet Properties" window that opens, select the "Connections" tab.

Win10 Proxy deaktivieren Bild 2

 

3) In the tab „Connections“, „Dial-up and Virtual Private Network settings“ should be empty. Delete entries if necessary and then click on „LAN settings“.

Win10 Proxy deaktivieren Bild 3

 

4) The option „Automatically detect settings“ must be checked and all other options must be unchecked and their entries removed. Then confirm the changes with „OK“. The proxy settings are then disabled.

Win10 Proxy deaktivieren Bild 4

Last updated on 13. Feb 2019

How do I disable my proxy settings in MAC OS?

For a trouble-free use of our Internet connection, it is necessary to disable the proxy settings on your device. To do this, follow these steps:

1) To do this, open System Preferences, which you can find via the Apple menu on your computer.

MacOS Proxy deaktivieren Bild 1

 

2) Select the „Network“ settings.

MacOS Proxy deaktivieren Bild 2

 

3) Select the Ethernet adapter (LAN port) and click on „Advanced“. Repeat the steps from here for the WiFi adapter (WiFi connection) later.

MacOS Proxy deaktivieren Bild 3

Note to the lock icon: This should only be observed for Mac OS versions prior to Mavericks OS X.
If a lock icon is displayed, it is necessary that it is open, otherwise no settings are possible. To open the lock, please click on the lock and enter the login data of your main user account.

 

4) Click on the „Proxies“ tab. Remove all check marks here and confirm the settings with „OK“. Now all proxy settings are deactivated.

MacOS Proxy deaktivieren Bild 4

Last updated on 13. Feb 2019

My Internet connection no longer works. What can I do?

If you have received a cable modem from us:

  • Restart the cable modem by disconnecting it from the power supply and reconnecting it.
  • Do the LEDs Power, Receive (DS), Send (US) and Online light up continuously? In this case, everything is OK with the cable modem. Check the settings on your devices.
  • If you are using a router, please remove it and connect your device directly to the cable modem via LAN to ensure the function of the connection. Restart the cable modem by disconnecting it from the power supply and reconnecting it. If this results in an Internet connection, please check the settings of your router and reset if necessary.
  • If the Power LED does not light up or Receive (DS) or Send (US) are flashing, please check that all cables are correctly connected to the modem. Especially with antenna cables, loose contacts can quickly occur if they are not 100% tightly connected.

If this does not solve the problem, please contact our support.

 

When connected to a network socket (LAN):

  • Does your end device indicate that no network cable is connected? In this case, there is a problem with a network cable. Please check the network cable for correct connection.
  • Always test a different cable. If you do not have a replacement cable at hand, ask a neighbor to provide one for you to test. If it turns out that your cable is defective, please exchange it with your house management or get a new one in a specialist electrical store.
  • If you are using a router, please test the Internet connection directly via LAN cable on your end device without the router.

If this does not solve the problem, please contact our support.

Last updated on 13. Feb 2019

I have to activate constantly or can only use one device at a time. Why is that?

Only one device at a time can be activated on your Internet connection. The MAC address of the activated device is stored in our system for this purpose. To be able to use several devices at the same time, you need a router. If you have trouble using multiple devices at the same time, this can have several causes:

  • The LAN cable from the cable modem/network connection is not connected to the WAN port of your router. Please check the correct connection according to the router's operating manual.
  • You are not using a router, but a WiFi repeater, access point or switch.
    Please check the model number on the manufacturer's website to see if it really is a router.
    Unlike other devices, a router manages multiple devices and hides them from the external network. Repeaters, access points and switches, on the other hand, directly discharge all connected devices. Since only one device can be activated at your Internet connection at the same time, the devices deactivate each other.
  • You have selected the wrong WiFi mode
    There are routers that can be configured for an operating mode. Usually: Router, access point and repeater. In order to be able to operate the router on our network, please always configure the device to "router mode".
  • The router is configured false (MAC cloning)
    Some manufacturers offer the possibility to clone the MAC-address of connected devices. This leads to address conflicts and must be disabled.
  • NAT setting is missing
    Please always configure your router to NAT mode. Other settings (e.g. bridging mode) can lead to errors.
  • You are using a Fritz!box that is not configured correctly. Please have a look at the FAQ article "How can I use a Fritz!box at my connection?" an.

Unfortunately, we cannot provide you with any further support for setting up your router, as we have no documentation of the many routers available on the market. For further help, please contact the manufacturer's support directly and point out that you want to operate the router on a network (LAN) or broadband cable connection.

Last updated on 13. Feb 2019

How can I use a Fritz!box at my connection?

If you want to use an AVM Fritz!box at our connection, certain settings have to be set at your Fritz!box. In the following video, the settings to be set are explained and introduced:

Click here to go directly to the video:

https://youtu.be/VKS0bGh0Iiw

Last updated on 13. Feb 2019

My speed is slow. What can I do?

To check the speed of your Internet connection, you must connect your computer directly to your network socket or cable modem using a cable. If you are using a WiFi router, it must be removed before measurement. Please also close all programs that could possibly use the Internet connection.

We need a total of three speed tests for the analysis, at intervals of at least three hours.

http://speedtest.my-wire.de

Please save the results by taking a screenshot and send it to us by email with your name, address, complete room number and contact details.

Last updated on 21. Feb 2019

The speed of my internet connection is too low for me, can I upgrade it?

Unfortunately, we do not offer separate bandwidth upgrades. The internet connection in your apartment is based on a supply contract between your landlord and us. The Internet connection is regularly paid with a part of the ancillary rental costs.

In individual cases, however, the bandwidth of a single customer connection may be very low because there may be technical problems with your connection. In such cases, our support team will be pleased to help you.

Last updated on 21. Feb 2019

I'm moving out soon. Do I have to pay attention to anything?

If you activate your connection via your room number or log into our WiFi system with your hotspot login data, you do not need to take any further steps. You do not have to cancel or terminate the connection.

If you have rented an IPTV box from us, please note the cancellation period of 3 months. At the end of the rental period, simply return the IPTV box to us. Upon receipt we will refund the deposit.

Last updated on 13. Feb 2019

WiFi

Important safety instructions for the use of the WiFi networks provided by us!

Usually our WiFi routers send a public unencrypted hotspot network with the SSID "MYWIRE", as well as encrypted networks with the SSIDs "MYWIRE-PEAP" or "MYWIRE-SECURE". You will also find many other networks with corresponding serial numbers, such as MYWIRE-PEAP-XXX or MYWIRE-SECURE-XXX.

We recommend that you only use our encrypted networks, if possible. Our encrypted networks use WPA2-Enterprise (PEAP) as encryption technology. WPA2-Enterprise complies with the recommendations of the German Federal Office for Information Security (BSI) and guarantees a high level of security insofar as the following recommendations are implemented and activated:

When setting up the WiFi, please be sure to enter our server "radius.my-wire.de" (domain) and install the corresponding CA certificate, which you can download and install here:

CA certificate for radius.my-wire.de in CRT format

Please select only the installed CA certificate during WiFi setup. WiFi can also be used without a certificate check, but this not only risks losing the WiFi password, but also simplifies a man-in-the-middle attack in which the attacker can take full control of the victim's Internet access and redirect him to compromised sites. It is therefore advisable to install the certificate and store our server in the WiFi settings.

Last updated on 19. Mar 2019

How can I use WiFi at my internet connection?

If you need WiFi in your room and want to use several devices at the same time without reactivating them, you will need a router which you can buy from your specialist shop. Please make sure that the router is usable with a cable modem or network connection, as some routers only work with a DSL connection and therefore cannot be operated with our connection. For the use at our connection we can recommend the TP-Link Archer C50 WiFi router, which you can order here:

https://www.amazon.de/archer-c50

Connect the router with the WAN or INTERNET port to your cable modem or network connection in your room. The WAN/INTERNET port must be set so that it obtains its IP address automatically (DHCP or dynamic IP)..

Note:
If you need to connect your router to a cable modem, please restart the cable modem when changing the device. This will clear the filter with the last activated device.

Unfortunately, we cannot provide you with any further support for setting up your router, as we have no documentation of the many routers available on the market. For further help, please contact the manufacturer's support directly and point out that you want to operate the router at a network (LAN) or broadband cable connection.

Last updated on 13. Feb 2019

How do I get login data for the "MYWIRE" WiFi networks?

Note: Please never share your login data with third parties and use the password only for WiFi access in your dormitory.

If "MYWIRE" WiFi is available in your apartment complex, you will need personal login data to connect to the "MYWIRE" networks. You can obtain these as follows:

  • Obtaining via the landlord: Normally, you will receive the necessary data from the reception desk or from your house manager when you move in.
  • Request on our website: If your house management does not distribute login data, you can request them in our customer portal. To do so, please open our activation portal in your room directly at your network or cable modem connection: https://activation.my-wire.de (The URL only works within the dormitory network!)
    In the activation portal please click on the link "Hotspot Freischaltung" in the footer of the portal (see picture). If you do not see a link at this point, the login data will be distributed exclusively by your reception or house management.

WLAN Zugangsdaten Portal Bild 1

 

Please let us know your German mobile phone number to which we should send your login data by SMS. Unfortunately, we cannot accept foreign mobile numbers as we cannot verify them.

WLAN Zugangsdaten Portal Bild 2

 

Now you will receive a registration confirmation:

WLAN Zugangsdaten Portal Bild 3

 

You will receive your login data as soon as possible by SMS to your specified mobile phone number. Please be patient. The transmission may take a few minutes.

Last updated on 13. Feb 2019

How do I set up my WiFi connection on my Android smartphone?

In order to use our "MYWIRE" WiFi networks without problems, it may be necessary to manually set up the WPA2-Enterprise connection, which we would like to explain in this article.

IMPORTANT: You need a security certificate, which you should download first with your device: CA certificate for radius.my-wire.de in PEM format
For more information on the CA certificate, please refer to the FAQ article.: Important safety instructions for the use of the WiFi networks provided by us!

1) After downloading the certificate you have to name the certificate. In our example the name is "radius.my-wire.de". When using the login data, select "WiFi " and confirm the settings with "OK ".

Android WLAN Einstellungen Bild 1

 

2) Now select your "MYWIRE-PEAP-XXX" or "MYWIRE-SECURE-XXX" network in the WiFi settings. Information about the different "MYWIRE" WiFi networks and 5GHZ WiFi can be found in our FAQs.

Android WLAN Einstellungen Bild 2

 

3) After selecting the WiFi network, make sure that "PEAP" is selected for EAP method, "MS-CHAP v2" for Phase 2 authentication and "radius.my-wire.de" (name you entered in step 1) for CA certificate.

Android WLAN Einstellungen Bild 3

 

4) Enter your user name for Identity, your password for Password and confirm with Connect. You can then use the WiFi connection.

Android WLAN Einstellungen Bild 4

 

Please note that a certificate has a validity period. Should this expire, we will automatically provide you with a new certificate. This requires a new setup of the WiFi connection.

 

5) Note: If you are temporarily unable to download the certificate, you can select "Do not validate" for the CA certificate. However, this means that there is a potential security risk where third parties may be able to read transferred data.

Android WLAN Einstellungen Bild 5

 

Last updated on 13. Feb 2019

How do I set up my WiFi connection on my iOS smartphone?

In order to use our "MYWIRE" WiFi networks without problems, it may be necessary to manually set up the WPA2-Enterprise connection, which we would like to explain in this article.

1) Open the WiFi settings in your iPohne and select your "MYWIRE-PEAP" or "MYWIRE-SECURE" network. Information about the different "MYWIRE" WiFi networks and 5GHZ WiFi can be found in our FAQs.

iOS WLAN Einstellungen Bild 1

 

2) Enter your username and password. Then click Connect.

iOS WLAN Einstellungen Bild 2

 

3) In the next step you will see the certificate of our server. You may see this as Untrusted. There may be several reasons for this. Please select "Trust".
Please note that a certificate has a validity period. Should this expire, we will automatically provide you with a new certificate. This requires a new setup of the WiFi connection.

iOS WLAN Einstellungen Bild 3

 

4) You can now use the WiFi connection.

iOS WLAN Einstellungen Bild 4

 

Last updated on 13. Feb 2019

I forgot my password for the "MYWIRE" WiFi network. How do I get it back?

Since the personal login data for the "MYWIRE" WiFi networks is usually distributed via the reception or house management, we cannot verify whether you are authorized to receive a specific password. Please always contact your house management for the recovery of the access data. They can provide you with information about the login data distributed to you or assign you a new data record.

If you have received your login data via our customer portal via SMS, please request new login data again.

Last updated on 13. Feb 2019

I have a WiFi router and cannot find my "MYWIRE" WiFi network. What should I do?

In some residential complexes we offer an area-wide WiFi network. Each room has a WiFi router. The devices are provided with a sticker, on which is printed the name of the emitted network (see picture). The characters "XXX" correspond to a number on your router. Example:

WLAN MikroTik Router Bild 3

 

If your end devices cannot find this WiFi network, please proceed as follows:

  • Check the connection of the power cable to your router. If the power supply is working and plugged in, the LED "pwr" on the rear panel will light up.
  • Next, check the correct connection of the LAN cable to the network socket or cable modem to the router Internet/PoE port.

WLAN MikroTik Router Bild 1

 

At the front the LED of port 1 will light up. This indicates correct connection. The WiFi network should be detectable about one minute after plugging in.

Note: If your router has been in operation for the first time or has not been in operation for a long time, a software update may be necessary. This is done automatically when the router is plugged in. Please do not disconnect the device from power and Internet immediately, as the software update (and the resumption of the function) can take about 10 minutes. The disconnection from power / Internet during the update can lead to the defect of the router!

WLAN MikroTik Router Bild 2

 

If the LED does not light up, please check the following:

  • Whether your room has multiple network sockets. In the normal case, only one input is unlocked for the Internet.
  • If the router is operated via a cable modem, please check that the cable modem is online and that the following LEDs are lit continuously: Power / Receive (DS) / Send (US) / Online. If the "Link" on the cable modem and the LED for port 1 on the router light up, this indicates that the LAN cable used is functioning correctly.
  • Please test another LAN cable. If it is damaged, no connection is possible.
  • To check that your apartment Internet connection is working properly, connect your computer directly to the network socket or cable modem using the LAN cable. The cable modem must be disconnected from the power supply once in order to activate a new device. If the Internet connection then works, there is an error on the router.

 

If this does not solve your problem, please contact our support.

Last updated on 13. Feb 2019

My game console, speakers, TV or similar cannot connect to the WiFi. What can I do?

Most likely you are using our WPA2 Enterprise encrypted connection ("MYWIRE-PEAP-XXX") which is not supported by your devices. To still be able to connect these devices via WiFi, you must set up a WPA-encrypted personal network on your router. You can set it up independently on our customer portal at any time:

https://portal.my-wire.de

 

Important during setup:

  • The router must be switched on and connected to the Internet.

  • The portal website may not be closed during the process. Please wait for the status message.

  • After successful setup your router will send a new network with your number. ("MYWIRE-WPA-XXX")

  • If not already done the activation of your connection on the website https://activation.my-wire.de is required.

 

Please note that for security reasons the portal can only be accessed within our own networks. You must therefore be on your Internet connection provided by us in order to be able to set up the portal.

Last updated on 13. Feb 2019

Several "MYWIRE" WiFi networks are broadcast in my residence. How do they differ?

The WiFi networks broadcast are, depending on the supply agreement with your landlord, broadcast either only in public areas or across the board.

To use our WiFi networks, you need login data. You can find out how to obtain them in the corresponding FAQ article. The access data is valid for all MYWIRE networks in the entire dormitory.

WiFi networks differ in terms of technology and security. This can also be seen from the SSID. The SSIDs are as follows: "MYWIRE", "MYWIRE-PEAP", "MYWIRE-SECURE". The network "MYWIRE" is unencrypted! It is only suitable for devices that do not implement a WPA2 Enterprise standard. For standard Internet use, we therefore offer networks that are encrypted with WPA2 Enterprise. These networks have a "PEAP" or "SECURE" in their network name.

In dormitories where we offer WiFi coverage, the following SSIDs are also broadcast: "MYWIRE-PEAP-XXX" or "MYWIRE-SECURE-XXX" and "MYWIRE-PEAP-5GHZ-XXX" or "MYWIRE-SECURE-5GHZ-XXX". The "XXX" stands for a consecutive number of the router that broadcasts the network. It is also printed on the router and is used to connect to a specific router. Please always connect to the network that the router radiates in your apartment.

Note:
WiFi-compatible devices do not always automatically connect to the WiFi network with the best signal quality. The networks "MYWIRE" and "MYWIRE-PEAP" or "MYWIRE-SECURE" are available throughout the house. It may happen that your device selects the signal from a router that may be very far away from you and therefore has a weak signal. This can significantly affect Internet quality and speed.

The explanation of the "-5GHZ-" networks can be found in a separate FAQ article.

Last updated on 13. Feb 2019

In my residence I see a "MYWIRE-5GHZ" WiFi network. Should I connect to it?

In the area of wireless networks ( WiFi ), a distinction is made between two frequency bands: 2.4 GHz and 5 GHz. The 2.4 GHz Wireless LAN standard is an older standard and is widely used. The 5GHz standard became necessary in the context of increasing bandwidths. There are different transmission standards which are used on these frequency bands.

If you receive a "MYWIRE-5GHZ" network in your apartment, you should preferably connect to this network in order to use the most reliable connection and high speeds possible.

Last updated on 13. Feb 2019

TV

How can I use my TV connection in the dormitory?

In most dormitories, the television signal is fed in via DVB-C (digital cable television standard) and can be received with suitable receivers or television sets. To do this, start the channel search at your device and then check the reception of the various channels.

In individual cases, other feed formats (e.g. DVB-S, satellite television) may be used - our support team will be pleased to answer all your questions about your TV connection: To the contact form

Last updated on 13. Feb 2019

My TV cannot connect to the Internet. What can I do?

The activation of the internet connection in your apartment takes place via an activation website. Some TV sets may not display this correctly. In most cases, a television can only be operated on the Internet by using a router.

Please connect the router to the Internet connection. The router must always be able to handle DHCP on the WAN port. You then activate your connection once via a terminal device (not via the TV), which is also connected to the router (e.g. via a smartphone or laptop). All devices, including your TV, can then use the Internet via the router.

Last updated on 13. Feb 2019

IPTV

How can I use IPTV?

IPTV is available in special dormitories. Please ask your landlord if IPTV is available in your dormitory. You can find more information about our IPTV offer at the following website:

http://iptv.my-wire.de (The site is only accessible from the dormitory network)

If you wish to operate a TV set at your connection, you will also need a Set-Top-Box from us, which you can order from the above-mentioned website in the "Shop" section. Please note that for the simultaneous operation of TV and computer you will also need a multicast capable WiFi router such as the TP-Link Archer C50, which you can also order from us preconfigured in the shop.

Alternatively, you can also connect your TV set to your computer via an HDMI cable at low cost and thus receive the programmes on the TV. The computer and the TV set must have an HDMI connection for this.

Last updated on 13. Feb 2019

How do I install and use the VLC Media Player to receive IPTV?

Please download and install the current and compatible VLC Media Player for your operating system as well as all offered plugins and do not deselect any of the available options during installation. If you want to install the program under Apple MacOS and use the Live-TV web player on this website, you will also need to download the web browser plugins for MacOS. You can also find them on the VLC Media Player website. Then you have to install the VideoLAN VLC Internet Plugin and restart your browser or computer.

Start the VLC Media Player. Please confirm all possible firewall messages and allow the VLC Media Player for Internet use.

  • In Windows you will find the TV programs:
    "VLC Media Player - View - Playlist - Local Network - Network streams (SAP)"
  • In MacOS you will find the TV programs:
    "VLC Media Player - Window - Playlist - Network streams (SAP)"

The installation is now complete.

Last updated on 13. Feb 2019

I do not receive programs via IPTV. What could be the reasons for this?

Please make sure that you have installed the latest version of the VLC Media Players with all necessary plugins. In addition, the following problems may occur:

  • Your network connection does not work or is not fast enough. Please check your LAN connection and TCP/IP settings. Set them to "DHCP - obtain automatically" and make sure that you are connected to our network with at least 100MBit/s.
  • You are using a WiFi router that is not multicast or powerful enough. Please connect your computer directly to the network socket in your room as a test. We recommend the TP-Link Archer C50 router.
  • Your firewall is blocking the IPTV stream. Please deactivate the firewall on your computer as a test or allow the VLC Media Player to communicate with the network: "Control Panel - Windows Firewall - Let programs communicate through the Windows Firewall - VLC media player".
  • Virtual network adapters and protocols such as Cisco VPN, VMWare, VirtualBox can block the IPTV stream. Please uninstall all additional adapters and protocols as a test. Activate TCP/IP only.
  • Your browser is not compatible (e.g. Opera, older Internet Explorer). Please use the current Firefox-Browser. for the Live-TV Web-Player. This is best supported by VLC.

Last updated on 13. Feb 2019

I have a poor quality with IPTV. What can I do?

Your computer needs enough CPU and graphics power to play the programs smoothly. However, especially netbooks or older computers often don't have enough power to guarantee a trouble-free video signal. Therefore, we can only recommend that you use a more powerful computer. With older computers it can be useful to increase the cache value in the settings of VLC to 5000ms:

"settings > stream output > access output > UDP - cache value (ms)"

If the picture runs smoothly, but the picture quality is streaked by fast movements, you can activate deinterlacing in the VLC Media Player:

"video > deinterlace > on"

Last updated on 13. Feb 2019

I want to sort my IPTV programs myself in the VLC. How does it work?

Please download the following program list from our IPTV system and save it: TV channels (channels.m3u)

Open the file with the VLC Media Player (right click on File - "Open with"). You will find the imported programs under Playlist. There you can sort the programs according to your wishes and save the playlist under a new name.

Last updated on 13. Feb 2019

I'm missing further functionalities in the Live-TV web player for IPTV. Can it be extended?

The live TV web player deliberately only supports the minimal functions, as all extended functions are already integrated in the VLC Media Player (standalone). You have already installed the VLC Media Player with the plug-in installation. We therefore recommend that you only use the VLC Media Player. Here you can comfortably set up the electronic program guide (EPG), teletext and many other features and settings. Instructions can be found in the WWW. Our IPTV system regularly sends a list of TV programs to the local network (SAP). You can find the current TV programs in the VLC Media Player:

"playlist > local network > network streams (SAP)"

Please make sure to confirm all firewall messages and release the data traffic for the VLC Media Player!

Last updated on 13. Feb 2019

I would like other IPTV programs. Can I change them?

Unfortunately, we can only feed a limited number of TV programs into the local network. These will be coordinated with your landlord and adapted as far as possible to the distribution of nationalities in your residence. The programs are then received in the dormitory via a satellite system and prepared for reception on your computer. Of course, we can only feed in programmes that can also be received unencrypted via satellite in Germany. Several programmes are bundled by the satellite and transmitted via a transponder. An exchange of individual channels is therefore not so easy, as the transponder may have to be changed and further channels would no longer be available.

Last updated on 13. Feb 2019

I have rented an IPTV set-top-box and will move out soon. How can I cancel the contract?

The rental period is three months and is extended by a further three months if the contract is not terminated with a cancellation period of four weeks to the end of the current rental period.

Please send us a notice of cancellation by post. You will find the address on our contact page.

At the end of the rental period, simply return the set-top-box to us. Once we receive the box, it will be checked and the deposit will be returned to you.

Last updated on 13. Feb 2019

Phone

How can I order a telephone connection in my dorm?

Our exclusive partner dus.net offers you a VoIP telephone connection in your dormitory, with which you can make cost-effective calls via the computer, a VoIP router or a VoIP telephone or adapter! For a quick and uncomplicated introduction to VoIP telephony, we recommend the "DUStel starter" rate. This is a prepaid tariff with second clocking. You can pay with PayPal, credit card, direct debit or bank transfer.

Your advantages of DUStel starter:

  • low-cost telephone rates!
  • no basic fee!
  • no setup fee!
  • no minimum contract duration!

Our customers receive a one-time exclusive additional service with an order:

  • free landline number in your dormitory!
  • a total of 45 free minutes to the German landline network!

To activate your exclusive additional services, please enter your personal promotion code in the dus.net order form. You can download the promotion code on this page:

https://www.my-wire.de/voip.php

(The link can only be reached from our dormitory!)

Last updated on 13. Feb 2019

24h support hotline:

0621 48348160